Privacy Policy
We value your trust. This policy explains how we protect and use your information in line with Malaysian law and international standards.
Why privacy matters
Malaysian law requires websites to explain how personal data is used and protected. One in three Malaysians say privacy is a top concern online. This policy describes the steps we take to protect your information and your rights as a user.
Transparency is at the heart of our privacy approach. We limit data collection to what is necessary and update this policy regularly to reflect new standards, technologies, and feedback.
How we collect data
We collect only the data necessary to provide, secure, and improve our services. This includes details you share with us and information automatically gathered from your device.
Information you provide directly
- Information you enter in forms, such as your name and email.
- Details you provide when you contact us or request support.
- Feedback, survey responses, or reviews you submit.
- Communication preferences you select on your profile.
- Any documents or files you upload through the website.
Information collected automatically
- Device type and browser information may be logged automatically.
- IP addresses are collected for security and site management.
- Usage data, such as pages visited, may be gathered automatically.
- Error reports and diagnostic logs help us maintain service quality.
- Approximate location is detected to tailor content and comply with legal requirements.
How your data is used
Personal data is used to deliver, personalize, and improve our services. We process your information only for legitimate purposes, following privacy laws and your choices.
- Managing your account and user experience.
- Providing customer support and resolving issues.
- Sending important notifications or service updates.
- Improving website functionality and content relevance.
- Fulfilling legal or regulatory obligations.
- Preventing fraud and enhancing security.
- Analyzing site usage for better service delivery.
Our commitment: We protect your privacy with strict security measures, comply with Malaysia’s data laws, and apply global standards like GDPR for international users. Every policy update puts transparency and user trust first.
When we share your data
Your information is not sold. It is only shared with trusted service providers or if required by law. We ensure all partners protect your privacy according to Malaysian law.
Service providers
We work with trusted partners who support our services, such as hosting and analytics providers. All service providers are contractually required to protect your data and comply with privacy regulations.
Legal requirements
We may use or share data to meet legal obligations or government requests. Your privacy is always respected within the law.
Anonymous statistics
We collect anonymous statistics to understand website use and improve services. No information used in these reports can identify you.
Your rights
You have rights over your personal data: access, correction, deletion, limitation, objection, and portability. We are committed to enabling and respecting these rights in line with Malaysian and international law.
- You have the right to access your personal data held by us at any time.
- You can request corrections to your personal data if it is inaccurate or incomplete.
- You may request deletion of your personal data at any time.
- You can request your data in a commonly used format for transfer.
- You have the right to object to certain types of processing.
- You can request restrictions on how your data is processed.
To exercise your rights or ask about your data, contact us at any time. We respond to requests promptly and transparently.
How we protect your data
We use technical and organizational safeguards to protect your information against loss, misuse, or unauthorized access. Encryption, secure servers, and regular audits help keep your data safe.
Technical measures
- Data is encrypted during transfer and storage whenever possible.
- Secure servers and firewalls guard against unauthorized access.
- Regular vulnerability testing and updates are performed.
- Backups and recovery protocols minimize risk of data loss.
Organizational measures
- Staff are trained on privacy and data protection practices.
- Access to personal data is limited to authorized personnel only.
- Partners and vendors must comply with our privacy standards.
- Internal audits ensure ongoing compliance with laws.
How long we keep your data
Personal data is kept as long as needed to deliver services or meet legal obligations. Once it is no longer necessary, we remove or anonymize it securely.
- We may store your name, email, and contact details for account management.
- We may collect information about your site usage to improve guidance and resources.
- Contact records and messages are kept to respond to your requests.
- Financial information may be requested if required for specific services.
- We only use your data for marketing if you give explicit consent.
Retention periods depend on the type of data and applicable laws. We review stored data regularly to ensure compliance.
International transfers
If your data is transferred outside Malaysia, we ensure safeguards are in place that match Malaysia’s privacy laws and, where relevant, GDPR standards. Your rights remain protected during any transfer.
- Data may be transferred outside Malaysia only with appropriate safeguards.
- Partners receiving data must follow strong privacy standards.
- We assess international risks before authorizing transfers.
- You are notified of significant international transfers that affect your rights.
Cookies
Cookies help us remember preferences, analyze usage, and deliver relevant content. Some cookies are essential for the site’s operation; others support analytics or personalization.
Types of cookies used
- Necessary for basic site operation, security, and user login.
- Collect anonymous information on site performance and user behavior.
- Customize content and suggestions based on your interests.
- Help remember your preferences and personalize features.
You can manage or delete cookies in your browser settings. Disabling cookies may affect some site features but won’t block essential functions.
Policy changes
This policy may be updated to reflect changes in technology, regulation, or service offerings. We will communicate any material changes clearly and in advance whenever possible.
- We will notify you if there are significant changes to this policy.
- Important updates will be shared through the site or email.
- You can always review the latest version online.
- Your continued use after updates means you accept the changes.
Check this page for updates. Continued use of our site means you accept new terms.
Contact us
Reach out if you have questions about this privacy policy or how your data is handled. We’re committed to responding promptly and clearly to all privacy inquiries.
Pemarvolient
No. 1 & 3, Jalan P. Ramlee, Level 23, Menara Hap Seng 3, Kuala Lumpur 50250 Malaysia
Phone: +6019-265 3574
Email: content@pemarvolient.sbs
Last updated August 7, 2026.
This privacy policy is effective as of August 7, 2026.
